Turnover is the process of successfully deploying a new application or application changes to a production environment and managing and completing the process of knowledge transfer of the new / changed environment with the Production Management Team.

Key aspects of this knowledge transfer include the technical documentation that will enable Production Processing to maintain the system from day to day.

The most important part of this knowledge is the information needed to determine normal system behavior and detect when there is an anomaly and determine the corrective action to be taken. This information transfer is achieved by sufficient documentation regarding how to monitor application performance checkpoints and configuration. Information about log files and the ability to detect error conditions with a complete documentation of all error codes and their descriptions along with the path to corrective action.

The ability to fix a problem by understanding the environment variables, configuration files and other factors that determine the application’s runtime characteristics. The Production support team should maintain an ever-growing troubleshooting guide that contains cause / effect documentation over time to be able to quickly establish corrective action from past experience.