User initiated request for change or problem / deficiency statement.

This is usually a Request from the Customer that sees the need for a change or enhancement and initiates the SDLC in an Enterprise Application Framework. It is a good measure for an organization to take to track a project from its very inception. The ability to effectively track projects all the way from Inception all the way through execution can provide execution metrics that can reflect directly on the health of the software development and management process in your organization.